Refund Policy

Anne & Maria Return Policy

Our Commitment to You

Shopping for fashion online requires trust, and earning that trust is important to us. If an item doesn't fit as expected or doesn't meet your expectations, we're here to help. Below you'll find everything you need to know about our return process.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. This gives you plenty of time to try on your item, check the fit, and decide whether it's the right choice for you.

To be eligible for a return, your item must:

Be in its original condition, with all tags attached and in its original packaging.
Be free from perfume, makeup stains, deodorant marks, or other signs of wear.
Not have been washed or altered.
Show no visible signs of use, other than trying it on.

Trying on your item is, of course, expected—that's why you purchased it. We simply ask that it is returned in the same condition in which it was received.

How to Request a Return

Please email info@anneandmaria.com and include:

Your order number.
The reason for your return.

Once we have reviewed your request, we will send you the return address along with detailed return instructions.

Please do not send any items back without prior authorization. Returns sent without approval may not be accepted.

📦 We strongly recommend using a tracked shipping service. Return shipping costs are the customer's responsibility. We cannot be held responsible for items lost during return transit.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately at info@anneandmaria.com. We'll work quickly to resolve the issue.

Non-Returnable Items

The following items cannot be returned:

Gift cards.
Personalized or custom-made items.
Beauty and personal care products.
Products marked as Final Sale on the product page, where permitted by law.
Items that have been worn, washed, altered, or damaged after delivery.

Discounted and sale items may be returned unless they are clearly marked as Final Sale on the product page, in accordance with applicable law.

Exchanges

If you would like to exchange an item, please email info@anneandmaria.com with your order number and the item you'd like to receive instead.

Exchange requests must be submitted within the same 30-day return period.

Once we have received and inspected your returned item, we will process the exchange. A fixed handling fee of €10 applies to all exchanges.

European Union Customers — 30-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase or return your order within 30 days, without providing any reason.

Returned items must still meet the return conditions outlined above.

Refunds

Once we receive and inspect your return, we'll notify you by email of the outcome.

✅ If your return is approved, your refund will be issued to your original payment method within 10 business days.

⏳ If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at info@anneandmaria.com. We'll be happy to assist you as quickly as possible.