Shipping policy
Shipping Policy
Shipping & Delivery Information
We process all orders as quickly as possible to ensure fast and reliable delivery.
Estimated Delivery Times
Australia: 8–12 business days
Please note that delivery times may vary slightly due to product demand, customs clearance, local carriers, or peak seasons.
Order Processing
All orders are processed within 1–3 business days after your order has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.
All shipments are fully insured.
High Demand & Seasonal Delays
During busy periods such as Black Friday, Cyber Monday, Christmas, or other major sales events, delivery times may be longer than usual due to increased order volumes and carrier delays.
In rare cases, delivery may take up to 2–3 weeks.
If your order is lost or cannot be delivered, we will gladly assist you with a replacement or refund.
Shipping Information
We ship internationally from our central warehouse in Asia, allowing us to offer worldwide shipping.
Please note that customs clearance, weather conditions, transportation disruptions, and other external logistical factors may occasionally affect delivery times.
Customer Responsibility
Correct Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may no longer be able to make changes.
If a parcel is lost or cannot be delivered due to an incorrect address, relocation, or similar circumstances, a refund cannot be issued. A replacement shipment may be offered at the customer's expense.
Unclaimed Parcels
If the carrier is unable to deliver your parcel, they may leave a collection notice.
If the parcel is not collected within the carrier's holding period (typically 15 days), it may be returned to the warehouse. In these cases, a refund may not be possible.
Customs Duties & Import Taxes
Depending on your destination country, customs duties, taxes, or import fees may apply.
These charges are determined by your local customs authorities and are the responsibility of the customer.
Anne & Maria is not responsible for any customs duties, import taxes, or additional fees charged after your order has been shipped.
Returns & Return Shipping Costs
Unless otherwise stated, customers are responsible for return shipping costs.
Before returning an item, please contact our customer support team so we can guide you through the return process.
Additional Information
- All products are shipped without branded packaging or logos.
- By placing an order through our website, you agree to the shipping terms outlined above.
If you have any questions regarding shipping or delivery, please contact us at: